FAQ


How long will shipping take?

We are still shipping to most countries but the Coronavirus is causing delays. Air freight to the US and Australia is no longer available so all orders are being shipped by sea which will take up to 14 weeks for the USA, and 6-8 weeks for Oz. Shipping to the following countries has been suspended completely: Albania, Armenia, Bermuda, Barbados, Bosnia, Caribbean Islands (BVI, Dominican Republic & Haiti), Cayman Islands, Cuba, Djibouti, Ecuador, French Polynesia, Grenada, Guyana, India, Jamaica, Kuwait, Lebanon, Macedonia, Mauritania, Moldova, Montenegro, Nepal, New Zealand, Peru, Philippines, Russia, Samoa, South Africa, South Korea, Sri Lanka, St Kitts and Nevis, St Lucia, St Vincent and the Grenadines, Taiwan, Tanzania, Tunisia, Turks & Caicos, Ukraine, United Arab Emirates, Venezuela, Zimbabwe. We can still take orders from these countries but shipment won't be possible until the postal suspension has been lifted.

All other countries are shipping normally but with delays, including within the UK.

Do you accept returns?

We are unable to accept returns or exchanges.

Can I cancel my order?

We cannot accept cancellations once an order has been placed.

Will my personal information be shared?

In order to process your order we will share name and address with a third party mailing house, this is strictly confidential and your details will not be used for anything else.

Payment – what are the options?

We accept all major credit cards and payments are processed by Shopify Payments. Online payments only.

More questions?

You can email us: info@fontsmith.com